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Activate Chat AI Help Center

I didn’t authorize a subscription or recurring charge

If you see a charge from Activate Chat AI on your card statement that you did not authorize, here is what you should do:

Steps to Resolve

  1. Contact Activate Chat AI Support — Reach out to our support team at [email protected] with your account email and details about the charge. Request a refund and cancellation of any associated subscriptions.
  2. Check for Trial Conversions — If you previously signed up for a trial (e.g., the $0.99 seven-day trial), it may have automatically converted to a paid subscription. Ensure you cancelled before the trial period ended.
  3. Review Account Activity — Log in to your account to check your subscription status and billing history.
  4. Contact Your Bank — If Activate Chat AI support is unable to resolve the issue, call your bank or financial institution and open a credit card dispute. Gather screenshots from any prior communications with Activate Chat AI to support your case.

Common Reasons for Unexpected Charges

  • Automatic subscription renewals that were not explicitly canceled
  • Trial periods that ended and converted to a paid plan without clear notification
  • Premium features or AI processing credits
  • Multiple account confusion
  • Currency conversion fees for international users
  • Accidental feature selections or in-app purchases